Refund and Returns Policy
At Welwin Infotech India LLP (“Company,” “we,” “our,” “us”), we strive to provide high-quality services that meet the needs of our clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. Eligibility for Refunds Refunds may be considered in the following scenarios:
1. Failure to deliver the agreed-upon service due to reasons within our control.
2. Service deficiencies that remain unresolved despite multiple attempts to rectify the issue.
3. Errors in billing or duplicate payments made by the customer.
2. Non-Refundable Services Refunds will not be issued in the following cases:
1. Services that have already been delivered as per the agreed terms.
2. Delays or interruptions caused by factors beyond our control, including third-party issues or force majeure events.
3. Cancellation of services after significant work or resource allocation has been completed.
3. Requesting a Refund
1. To request a refund, please contact us within 15 days of the issue arising.
2. Refund requests must be sent to info@welwininfotech.com with the following details:
- Customer name and contact information
- Invoice or transaction number
- Detailed explanation of the refund request
4. Refund Process
1. Once a refund request is received, our team will review the case and notify you of the outcome within 10 business days.
2. Approved refunds will be credited within 7-10 business days using the original payment method unless otherwise agreed.
5. Partial Refunds
In certain cases, partial refunds may be issued if only a portion of the services was unsatisfactory or not delivered.
6. Changes to this Policy
Welwin Infotech reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.